Welcome to ELC! These Terms and Conditions govern your purchase of products from us. By placing an order, you agree to these terms. Please read them carefully before making a purchase. If you have any questions, contact us using the details provided at the end of this document.

1. Product Information

  1. Product Descriptions

At ELC, we strive to provide detailed and accurate descriptions of all our products. Each product is handcrafted with care, which means no two items are exactly alike. Slight variations in color, texture, or stitching may occur and are considered part of the product’s uniqueness rather than a defect. Customers are encouraged to review product descriptions, specifications, and photos carefully before making a purchase.

  • Pricing

All prices listed on our website are in USD and include applicable taxes unless stated otherwise. Shipping costs, customs duties, and other fees will be calculated and displayed during the checkout process. While we strive for accuracy, pricing errors may occasionally occur. If a pricing error affects your order, we will notify you as soon as possible to resolve the issue.

  • Product Availability

Our inventory is constantly updated, but product availability cannot be guaranteed. Items that are in high demand may sell out quickly. If a product is unavailable at the time of your order, we will inform you promptly and offer a suitable alternative or a full refund.

2. Placing an Order

  1. Order Confirmation

After placing an order, you will receive an email confirmation that includes details of your purchase. Please review this email to ensure all information is accurate. If there are any discrepancies, contact us immediately to make corrections. This email serves as proof of your order and should be retained for your records.

  • Payment

We accept multiple payment methods, including major credit cards, debit cards, and digital payment platforms. Payment must be made in full at the time of checkout to process your order. All transactions are securely processed through trusted payment gateways, and we do not store your financial information.

  • Order Processing

Orders are processed during our business hours (Monday through Friday, excluding holidays). Processing times typically range from 1 to 3 business days, depending on order volume. Orders placed on weekends or holidays will be processed on the next business day.

  • Canceling an Order

If you need to cancel an order, contact us immediately. Cancellations can only be processed if the order has not yet been dispatched. Once an order is shipped, it cannot be canceled, but you may return the item following our return policy.

3. Shipping and Delivery

  1. Shipping Options

We offer multiple shipping methods to meet your needs. Shipping costs are calculated based on the size and weight of your order, as well as the delivery location. Options and associated costs will be displayed at checkout, allowing you to choose the method that best suits your requirements.

  • Domestic and International Delivery
  • Domestic Shipping: Delivery within the United States typically takes 3–7 business days, depending on the selected shipping method.
  • International Shipping: Delivery times for international orders range from 7–21 business days, depending on the destination and customs processing.

Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

  • Delivery Timelines

While we strive to meet estimated delivery times, delays can occasionally occur due to unforeseen factors such as courier issues, weather disruptions, or customs processing. ELC is not responsible for delays beyond our control but will assist in tracking and resolving delivery issues when possible.

  • Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and instructions for monitoring your shipment’s progress. It is your responsibility to track the delivery and ensure someone is available to receive the package.

  • Shipping Issues

If your shipment is delayed, lost, or damaged in transit, please contact us promptly. We will work with the courier to investigate the issue and find a resolution. For items damaged during shipping, photographic evidence may be required.

4. Returns, Refunds, and Exchanges

  1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of delivery. To qualify for a return:

  • The item must be unused and in its original condition.
  • Original tags and packaging must be included.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • Non-Returnable Items

Some items are not eligible for return or exchange, including:

  • Customized or personalized products.
  • Items marked as “final sale” at the time of purchase.
  • Initiating a Return

To start the return process, contact our customer service team with your order details. You will receive instructions on where to send the item. Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

  • Refund Process

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7–10 business days. Refunds will not include shipping fees unless the return is due to a mistake on our part.

  • Exchanges

If you wish to exchange an item for a different size or style, contact us to check availability. If the requested item is unavailable, we will process a refund instead. Shipping costs for exchanges are the customer’s responsibility unless the exchange is due to an error on our part.

5. Warranty and Repairs

  1. Warranty

Our products come with a limited warranty against manufacturing defects for six months from the date of purchase. This warranty covers defects in materials and workmanship but does not cover:

  • Normal wear and tear.
  • Damage caused by misuse or neglect.
  • Alterations made by unauthorized parties.
  • Repairs

If your item requires repair outside of the warranty period, contact us to discuss repair options. Fees for repairs will depend on the extent of the damage and the item’s condition.

  • Customer Responsibilities

For a smooth shopping experience, we ask our customers to:

  • Provide accurate information at checkout, including shipping addresses and contact details.
  • Inspect items upon delivery and report any issues within 7 days.
  • Follow the care instructions provided to maintain the quality of products.

6. Cookie Policy for ELC (ELC)

At ELC (ELC), we use cookies to improve your browsing experience and provide personalized services. This policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites function efficiently, remember your preferences, and provide insights into user behavior.

2. Types of Cookies We Use

  1. Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as going through the site, accessing secure areas, and completing transactions. Without these cookies, some parts of the site may not work as intended.

  • Performance Cookies

These cookies collect anonymous data about how visitors interact with our website, such as which pages are viewed most frequently and any errors encountered. The information helps us improve the site’s functionality.

  • Functional Cookies

Functional cookies allow us to remember your preferences, such as language selection, currency, or login details, to boost your experience.

  • Targeting or Advertising Cookies

These cookies track your browsing activity and help deliver relevant advertisements based on your interests. They also limit the number of times you see an ad and measure the effectiveness of ad campaigns.

  • Third-Party Cookies

We may use third-party services, such as analytics providers or advertising platforms, which set their own cookies. These cookies are managed by the respective third parties and are subject to their policies.

3. Why We Use Cookies

We use cookies for several purposes, including:

  • Guaranteeing the website operates smoothly.
  • Improving your shopping experience by remembering your preferences.
  • Analyzing website performance and improving usability.
  • Delivering personalized content and promotions tailored to your interests.
  • Facilitating secure transactions.

4. Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Most browsers allow you to:

  • Block all cookies.
  • Accept only certain types of cookies.
  • Delete existing cookies.
  • Receive alerts when a cookie is set.

Please note that disabling cookies may impact your ability to use certain features on our website.

5. Third-Party Cookies and Tracking Technologies

We may partner with third-party services, such as Google Analytics or social media platforms, to increase our website and marketing efforts. These services may use cookies to collect information about your online activity. You can opt out of these cookies through the respective third-party platforms.

6. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our practices. Any updates will be posted on this page with a revised “Last Updated” date.

7. Disputes and Claims

  1. Resolving Disputes

In the event of a disagreement or issue, we encourage customers to contact us directly. We aim to address concerns quickly and fairly, ensuring a satisfactory resolution for both parties.

  • Governing Law

These terms are governed by the laws of the United States and the state of Rhode Island. Any disputes arising from purchases or these terms will be resolved in the courts of Rhode Island.

8. Contact Us

If you have any questions about these Terms and Conditions, need assistance with your order, or wish to initiate a return or exchange, please reach out to us:

Address: 16 Timberland Dr, Lincoln, RI 02865, USA
Phone: +17604913012
Email: sales@elc.us.com

We are available Monday through Friday, 9:00 AM to 5:00 PM (EST). We are committed to providing exceptional service and addressing any concerns you may have.

Final Note

By purchasing from ELC, you acknowledge that you have read and agreed to these Terms and Conditions. Thank you for choosing ELC for your handcrafted products. We look forward to serving you and providing the highest level of satisfaction.